Account, Subscription & Payments

I cannot access my account

We kindly ask you to verify these few steps:
– Username and password are correctly filled in.
– There are no internet problems
– There are no undue payments (Check also the “Spam” section on your mailbox)

– I have not received the link to validate my e-mail address: click on “Click here to resend it” and then go to your mailbox (Check also the “Spam” section)
– Verify that your demo trial hasn’t expired
If it’s none of those options, we suggest you to contact our Customer Care Service, by filling this Contact Form.

What happens at the end of the free demo of 15 days? / Should I request a cancellation at the end of the 15 days?

At the end of the 15-day free trial we will activate your subscription and you will be charged for the amount of the package you have chosen. If you do not wish to continue, you can withdraw free of charge at any time before the end of the free trial by visiting the Free Trial Cancellation page.

What should I type in “VAT number” if I don’t have any?

If you don’t have a VAT number, just fill your social security number in.

How can I change my password?

If you want to change your password, go to the Platform, click on your name on the upper right corner and then on Settings. The panel with your personal information will open and there you can change your password.

What should I do if I forgot my password?

If you forgot your login password click on “Lost your Password?” at login

Can I modify my email address, name and group name I used to register on the website?

To carry out this type of changes, please contact the Customer Care Team. To speed up the operation, do not forget to provide us with: name, surname and username of the registered user and, if possible, the account number (which you’ll find on your bill, top right).

How many devices can be simultaneously connected to the account?

It is actually not possible to be connected with several devices simultaneously, if you need an additional account, don’t hesitate to contact us.

Can I change the selected countries of my subscription? How many times?

It is possible to change 1 country every 6 months. To do this, please contact our Customer Care Teamby filling this Contact Form and we will update your profile according to your needs. In order to speed up the operation, do not forget to provide us with the following information: name, surname and username of the registered user and, if possible, the account number which you’ll find on your bill, top right.

What does my subscription include?

To find out what your subscription includes, we advise you to check the purchase invoices that Wyscout periodically sends to the email address indicated at the time of subscription. If something is not clear, please contact our Customer Care, to receive the support you need.

What should I do to change my subscription plan?

You can change your subscription plan by contacting the Customer Care Team. To speed up the operation, do not forget to provide us with: name, surname and username of the registered user and, if possible, the account number (which you’ll find on your bill, top right).

How can I add an additional account for a collaborator that works in my agency?

To proceed, we suggest you to write to our Customer Care Service, by filling this Contact Form.

How do I renew my subscription?

Your subscription will be renewed automatically – charging the cost on the credit card provided at the time of subscription.

How can I cancel my Wyscout Platform subscription?

If you want to cancel your subscription you have to fill in the cancellation form through this link. The cancellation request will be received by the administration department. The cancellation has to be requested 1 (one) month before the billing date of your subscription to avoid the automatic renewal charge

What are the different payment plans available for an online purchase?

In case of online purchase the only form of payment accepted is the credit card, transfer is accepted only for annual payments, in which case please contact our Sales Team.

How can I change my actual payment plans?

To proceed with those types of changes, we suggest you to contact our Customer Care by filling this Contact Form. To speed things up, don’t forget to send us your name, surname and username, and if possible also the number of the account that you can find on your bill on the top right.

How can download my bills?

You can download your bills whenever you want, following these procedures:
– Go to the Platform
– Click on your name on the top right
– Click on Settings
– Click on Bills on the left column